COVID-19 (CoronaVirus)

At Innovations Physio & Pilates we want to reassure everyone that we are with you during this very challenging and unsettling time.

Our clinic is currently still open. However, we are doing things vastly different that we have in the past. To start with, for now, we are NOT running our Clinical Pilates or Balance, Strength and Mobility Classes. Instead we are running Virtual Pilates Classes and we are offering individual Clinical Exercise sessions.

We are still seeing patients in the clinic and we are welcoming New Patients. The Australian Government is deeming Physiotherapy an essential service. We are remaining open to help to lighten the medical load on the GP’s and hospitals. We also want to ensure that we, as a society get through this time in as good a physical shape as possible.

We do however, have a couple of options available for people who would prefer not to come into the clinic for treatment. We are offering Telehealth Physiotherapy Consultations and also Home Visits Physiotherapy Consultations.

We are enforcing appropriate social distancing when patients are visiting the clinic. We are showing you into an available treatment room when you arrive. If there is no available treatment room but no other patient waiting you can wait in our reception area. However, if we have more than one person waiting for a treatment, we will be asking one of you to wait in the corridor just outside our rooms.

We would like to reassure you that we are doing our absolute best to keep the clinic as clean as possible. We have hand sanitiser in our reception area, all treatment rooms and in our Clinical Pilates Studio. We are encouraging people to use this as they enter and leave the clinic. Our staff are following exceptional hand hygiene protocols.

We have masks and gloves available for us to wear or for you to wear if you would like us too.

See below for more information on our Telehealth Consultations, Virtual Pilates and Home Visit Physiotherapy options. 



What is a Telehealth Physiotherapy Consultation? 

A Telehealth Physiotherapy Consultation consists of either a Video or Telephone Physio Consultation. We would prefer this to be a video consultation so we can see the way you are moving. This would be suitable for someone who is self-isolating at home and unable to come into the clinic for a consultation.

Will there be any rebates back from Medicare or Private Health Insurance for a Telehealth Consultation? 


From now we are able to bulk bill Telehealth Physiotherapy consultation if you have a Chronic Disease Management Plan (Formally known as Enhanced Primary Care – EPC- plan) from your GP.

From the department of Health’s Website this is what a Chronic Disease Management Plan encompasses.

“The Chronic Disease Management (formerly Enhanced Primary Care or EPC) — GP services on the Medicare Benefits Schedule (MBS) enable GPs to plan and coordinate the health care of patients with chronic or terminal medical conditions, including patients with these conditions who require multidisciplinary, team-based care from a GP and at least two other health or care providers.

A chronic medical condition is one that has been (or is likely to be) present for six months or longer, for example, asthma, cancer, cardiovascular disease, diabetes, musculoskeletal conditions and stroke. There is no list of eligible conditions; however, the CDM items are designed for patients who require a structured approach, including those requiring ongoing care from a multidisciplinary team.

Whether a patient is eligible for CDM services is a clinical judgement for the GP, taking into account the patient’s medical condition and care needs, as well as the general guidance set out in the MBS.”

If you have a chronic condition and need it to be managed by a physio please see your GP to discuss with them the option of a Chronic Disease Management Plan. GPs are now able to also provide Telehealth consultations so you won’t need to go into the GP surgery for an appointment. This is something to discuss with your GP Surgery.


From the 14th April 2020 many private health insurance companies will be providing a rebate for certain conditions. They have outlined the following guidelines for you to access this rebate:

  • The customer is undergoing an existing course of treatment and the customer has seen the physiotherapist over the past six months, or
  • For new patients, the tele-physiotherapy service has been recommended by their general practitioner or relevant medical specialist, and
  • The primary condition being treated is one of:
    • Post orthopaedic surgery rehabilitation (e.g. Total hip or knee replacement)
    • Chronic musculoskeletal condition (e.g. osteoarthritis)
    • Cardiac rehabilitation
    • Pulmonary rehabilitation, or
    • pelvic floor muscle training,
  • The service is delivered before 30 September 2020, and
  • The service is undertaken in accordance with Australian Physiotherapy Association guidelines.

Health fund members should check with their health fund to see if they will cover tele-physiotherapy consultations. Some funds may impose additional conditions.

DVA and WorkCover/ CTP clients

We are now also able to perform Telehealth consultations to DVA clients and work cover / CTP clients.

If you would like to find out more about our TeleHealth Physiotherapy Consultations please call us on 9960 3798.


To find out about what Telehealth is click on the “Telehealth Physiotherapy” tab.

Pelvic Floor Rehabilitation (or Pelvic floor exercises) is one of the conditions that Private Health Insurance companies will give a rebate for a TeleHealth Consultation. This is great news.

If you are struggling with any Pelvic Floor condition please don’t hesitate to contact Sarah to discuss your options.

Here is a list of some of the conditions we can manage with TeleHealth:

  • Pregnancy and Post Natal Issues
  • Pelvic Floor Weakness
  • Stress Urinary Incontinence (light bladder leakage)
  • Urinary Urgency and Overactive Bladder
  • Pelvic Organ Prolapse
  • Pelvic Pain/ Sexual Pain
  • Constipation

Please contact us (9960 3798) to discuss your telehealth options


Due to COVID-19 we are no longer running our Clinical Pilates and Balance, Strength and Mobility classes. However, we are running daily virtual Pilates classes.

These classes include mat based pilates and functional exercises. All the classes are taught by experienced physiotherapists. We teach the classes via Zoom.

The cost of the classes is $40 per week. You get access to all of the classes for this.

To find out more about our Virtual Pilates Classes contact us on 9960 3798 or email


If you find yourself injured during this time and need to see a Physiotherapist we have a couple of options for you. Home Visit Physiotherapy is one of our options. We are able to come to your home and treat you there.

We would like to reassure you that we will be practicing world class hand hygiene and we will wear a mask.

To discuss your Home Visit options call us on 9960 3798